Refund policy

We have a 2 day return policy, which means you have 2 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kazasilverindia@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kazasilverindia@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 2 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 2 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kazasilverindia@gmail.com.

Return Policy: Apologies currently we do not accept return request. Although, if you have received a Damaged / Tampered / Wrong article, then your order will be eligible for Exchange only.

Please note :
No Complaint will be considered without an Unboxing Video
For complete return or exchange process, please refer to return or exchange policy.

Refund Policy: In case you have requested the return of any of your products, the refund amount of the same shall be initiated after 48 hrs once we receive the product back in our warehouse.

Replacement or Exchange: We offer exchange for all unused and unworn items, kindly place your exchange request within 48 hours of delivery via email on customercare@kazasilver.com. The replacement will only be shipped after the initial return has been picked up or delivered.

In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts and silver coins.

Exchange Process: You can initiate a exchange request by mailing us on customercare@kazasilver.com.  Once you have booked the excahnge request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.

Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns.

Cancellation Policy:

We only accept cancellations within 24 hours from the time that the order is placed. To cancel an order, please contact us by sending an email to customercare@kazasilver.com with your order number within 24 hours.

Please note you can exchange an item purchased on www.kazasilver.com with the same item or another item, however, all exchanges are subject to stock availability.

For more detailed TnCs, please refer to our Terms of Service page.